Ideqa's tailored CX solutions help you to win and keep customers through smarter, better interactions online.
The team at Ideqa help businesses win and keep customers by continuously improving their online interactions. Every time a customer contacts your business, those interactions get better over time. This is because the software is intelligent and learns what customers are looking for. All of our business solutions are built on Oracle’s cloud-based customer experience (CX) technology. They support all devices – PCs, laptops, tablets and smartphones – with the added peace of mind that all data is hosted locally in a secure Sydney data centre.
Reduce call centre workloads and empower your customers with smarter searches and answers to their most common questions. • Improve customer experience with immediate online assistance. • Generate reports to identify knowledge gaps. • Increase staff productivity and first-contact resolution. • Reduce contact centre operating costs. • Work with all common content management systems.
Provide answers to common questions automatically, improving customer experience and reducing the number of emails to your contact centre. • An optional add-on to WebCX that replaces your website contact form. • Automatic responses to generic questions, improving customer experience. • Standard response templates and access to an intelligent knowledge base. • Increase staff productivity and first-contact resolution.
Deliver exceptional customer service with real-time online chat between your customers and staff. • Allow staff to handle multiple chats at once, improving efficiency. • Enable file attachments within chat to provide additional information. • Facilitate agent-to-customer and agent-to-agent chats. • Built-in support for service-level agreements and extensive reporting capabilities.
CouncilCX doesn’t require a site ‘rip-and-replace,’ just a few lines of code added to your existing web pages. The team at Ideqa will take care of configuration, assist you with populating your FAQs, and provide full training. CouncilCX will: Improve the service experience by providing immediate assistance online. Provide reports to identify knowledge gaps. Increase agent productivity and first contact resolution. Reduce contact centre costs. Work with all common content management systems. Support all device types – desktop, tablet, smartphone. Provide peace of mind: CouncilCX is powered by Oracle Service Cloud.
What or how does your business contribute to a more sustainable NZ?
Our sustainability initiatives include:
- Modern, energy efficient building, with auto-off lighting, etc
- Waste separation
- Car pooling, use of public transport and bicycles
- Minimal use of paper through electronic collaboration e.g. Google apps, docs, etc.
- Use of Keep Cups for takeaway coffee