Auckland Regional Public Health Service

Auckland Regional Public Health Service has increased the number of people with tuberculosis receiving treatment using telehealth technology, taking a client-centred approach.

People with tuberculosis require daily therapy. Traditionally this involves nurses and public health assistants driving to their homes to observe them taking their medication.

Auckland Regional Public Health Service has developed a programme that uses a secure video-conferencing platform on personal computers, tablets and smart phones. The recording function allows patients the convenience of conducting treatment at a time of their choice. The public health nurse then views the recording within hours. Nurses no longer have to travel in cars to patients’ homes, saving time, travel costs and carbon emissions.

The project started in 2013 with 10 clients and has now become business as usual. The Health Service has purchased iPads to loan to patients without any computing devices. The programme is a collaboration with Auckland District Health Board.

Auckland Regional Public Health Service is a finalist in the Efficiency Champion category of the 2017 NZI Sustainable Business Network Awards.